Terms of service

Terms of Service

These Terms of Service (“Terms”) govern the use of the Anchor Point Psychotherapy Ltd website and the psychotherapy services provided by Anchor Point Psychotherapy Ltd (“the Company”, “we”, “us”, or “our”). By accessing this website or engaging in psychotherapy services, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use this website or engage in the services provided.

1. About the Company

Anchor Point Psychotherapy Ltd is a private limited company operating psychotherapy services in the United Kingdom. The Company is operated solely by its director, Dr Magdalena Marczak, who is currently the Company’s only employee and practising therapist. Dr Magdalena Marczak is an accredited Cognitive Behavioural Therapist and a member of the British Association for Behavioural and Cognitive Psychotherapies (BABCP Membership Number: 1025373). Services are provided in accordance with applicable professional, ethical, and clinical standards established by the BABCP and relevant UK laws and regulations.

2. Use of the Website

The content provided on this website is intended for general informational purposes only. Website content:

• does not constitute medical advice;
• does not establish a therapeutic relationship; and
• should not be relied upon as a substitute for professional medical or mental health assessment or treatment.

While reasonable efforts are made to ensure that website content is accurate and up to date, the Company makes no guarantees regarding completeness, accuracy, or availability. The Company reserves the right to modify, suspend, or remove website content or services at any time without notice.

3. Psychotherapy Services

Initial Consultation

The Company offers a brief initial consultation to clarify what the prospective client is seeking, explain the therapist’s approach and consider whether both parties feel comfortable proceeding to a formal assessment. The consultation does not constitute a clinical assessment, diagnosis, therapeutic intervention or the establishment of an ongoing therapeutic relationship. Where both parties agree to proceed, one or more formal assessment sessions may be arranged to establish clinical suitability and inform an individual formulation and proposed treatment plan. The Company reserves the right to decline or discontinue services where:

• the therapeutic approach is not considered appropriate for your needs;
• specialist or alternative support is more suitable; or
• continuation of therapy would not be clinically appropriate or safe.

Where appropriate, alternative sources of support or referrals may be suggested.

Online Therapy

Therapy sessions may be delivered online using secure video conferencing platforms. You are responsible for:

• ensuring access to a stable internet connection;
• attending sessions from a private and appropriate environment; and
• maintaining the confidentiality of your own devices and communications.

While reasonable measures are taken to use secure systems, no internet-based communication system can be guaranteed to be completely secure or uninterrupted.

In Person Therapy

Therapy sessions may also be provided in person at the practice location in Knowle, West Midlands. Clients are responsible for attending appointments at the agreed time and making appropriate travel arrangements. If you are unable to attend a face-to-face appointment due to illness, adverse weather conditions, or other unforeseen circumstances, the session may be rearranged or, where appropriate and feasible, converted to an online appointment by mutual agreement. Where a face-to-face appointment is converted to an online session at the client’s request with sufficient notice, the appointment will be treated as attended and the usual session fee will apply. The Company reserves the right to change the location of face-to-face appointments where necessary and will provide reasonable notice whenever possible

4. Appointments, Cancellations, and Missed Sessions

To maintain a fair and professional practice, the following cancellation policy applies.

Notice Period

Appointments cancelled or rescheduled with at least 48 hours’ notice will not incur a charge. Any payment made in advance will be refunded or, with the client’s agreement, transferred to a future appointment.

Late Cancellations and Non-Attendance

Where less than 48 hours’ notice is provided, or the client does not attend the appointment, the full session fee may be retained or charged. Individual circumstances may be considered at the Company’s discretion. Repeated cancellations or non-attendance may result in a review of whether ongoing appointments can continue.

Cancellation by the Company

If the Company cancels an appointment, the client may choose to transfer any advance payment to a replacement appointment or receive a full refund. The Company will provide as much notice as reasonably possible.

5. Fees and Payments Terms

Fees

Current session fees will be communicated during the initial enquiry or consultation process. Fees may be updated from time to time, and reasonable notice will be provided where applicable.

Payment Method

Payments are accepted via bank transfer unless otherwise agreed in writing.

Payment Terms

Payment is required by bank transfer at least 48 hours before each scheduled appointment. An appointment is confirmed once payment has been received. If payment is not received by the deadline, the appointment may be released unless an alternative arrangement has been agreed in writing.

6. Confidentiality

Information shared during therapy sessions is treated confidentially and handled in accordance with UK data protection laws and professional ethical obligations. Confidential information may be disclosed without consent only where there is: a legal obligation; a safeguarding concern; a serious risk of harm to yourself or others; or another lawful and ethically justified basis for disclosure. Further information regarding the handling of personal data is set out in the Privacy Policy.

7. Limitation of Liability

To the fullest extent permitted by law: the Company shall not be liable for indirect, incidental, or consequential losses arising from the use of this website or psychotherapy services; website content is provided “as is” without warranties of any kind; and the Company does not guarantee specific therapeutic outcomes. Nothing in these Terms excludes or limits liability where such limitation would be unlawful, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

8. Intellectual Property

Unless otherwise stated, all website content, including text, branding, graphics, and materials, is the property of Anchor Point Psychotherapy Ltd or used under appropriate licence. Website content may not be copied, reproduced, distributed, or used for commercial purposes without prior written permission.

9. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms or the services provided shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

The Company may update these Terms from time to time to reflect operational, legal, or regulatory changes. The latest version will always be published on the website and will take effect from the date of publication. 11. Contact If you have any questions regarding these Terms of Service, please contact Anchor Point Psychotherapy Ltd through the website contact form or by email.